Build a consistent operating model.
Global coverage, clear operational roles, incident leadership and executive visibility. Standardized processes provide the foundation for automation and repeatable execution.
Global operationsEnterprise technology leadership
Freddy Reyes.
Enterprise Technology Operations
& Applications Leader
I connect customer requirements, integration architecture and global cloud operations through clear accountability, service measurement and automation.
Miami, Florida US Citizen
jobsweb@contactapp.net · linkedin.com/in/freyes · freddyreyes.com/resume/
Leadership in practice
Customer understanding.
Accountable execution.
My career spans technical presales, ERP delivery, application support and global operations. That lifecycle perspective connects early technology decisions with the teams and processes needed to support them.
Make support performance visible.
Created KPIs for customer satisfaction, resolution time and support workload. Established problem management to identify recurring issues and patterns.
Support leadershipConnect requirements to architecture.
Built an integration team supporting Fusion and third-party SaaS. Brought Sales, customers and Development together to define proof-of-concept architectures.
Integration & advisoryProfessional experience
Three chapters at Oracle.
A complete lifecycle perspective.
Consulting and delivery.
Application support.
Cloud operations and integration.
032018–2026May 2018–October 2026Oracle · Miami, FL
Operate, integrate & improve
Director of Global Cloud Operations and Site Reliability Engineering
Directed 24/7 operations supporting more than 2,000 Oracle Fusion Cloud SaaS environments across lifecycle management, maintenance, patching, readiness and service delivery. Established an integration team in 2018 and led it through October 2026, with responsibility for customer and partner integrations and a separate cloud demonstration tenant portfolio.
Global operating model & service leadership
- Unified regional schedules into a follow-the-sun operating model supporting around-the-clock cloud operations.
- Created or consolidated four operational roles, clarifying responsibilities, governance and supporting workflows.
- Standardized environment cohort management, maintenance programs, patching coordination, readiness activities and post-maintenance validation.
- Led incident and escalation management, supported by executive reporting for operational oversight and service restoration.
- Partnered with Commercial, SRE, Engineering and Operations on a Global Operations Improvement Program focused on coaching, accountability and consistent execution.
Automation, analytics & executive visibility
- Increased zero-touch execution from 5% to 82% in six months by designing an automation framework and standardizing processes across distributed teams.
- Automated 90% of core operational business flows using Python, workflow orchestration and AI-assisted practices, improving repeatability and scale.
- Established KPI governance, lifecycle timing analytics and dashboards for planning, prioritization, risk management and continuous improvement; delivered weekly executive reporting.
- Designed a Node.js Model Context Protocol integration framework connecting operational analytics, lifecycle-management services and ticketing data into reporting workflows.
Integration architecture & customer advisory
- Established the integration team in 2018 and led it through October 2026, supporting Oracle Fusion integrations with third-party SaaS applications used by customers and partners.
- Directed capabilities spanning Oracle Integration Cloud (OIC) integrations, VBCS application customization and Process Cloud business workflow creation.
- Conducted recurring advisory calls with Sales, customer stakeholders and Development to define proof-of-concept architectures.
- Led team responsibilities for solution architecture, integration design reviews, functional readiness and security evaluations.
- Oversaw OCI tenancy administration, cloud security and IDCS/identity operations.
Cloud demonstration tenant portfolio
The same team provided support, security and maintenance as the portfolio evolved.
3,500IaaS/PaaS demo tenants2018–2020 · Pure-cloud demonstrations
300PaaS-for-SaaS demo tenantsSubsequently repurposed and reduced portfolio
Tenant counts describe a separate scope from the 2,000+ Fusion environments supported.
022001–2018June 2001–May 2018Oracle · Miami, FL
Enable, support & measure
Director of Enterprise Applications Demo Operations and Functional Support
Progressed through increasing responsibility in demonstration services and sales-support engineering, culminating as Americas Director of Sales Support Engineering from May 2013 through May 2018. Led enterprise application demonstration and functional support capabilities for customer-facing engagements.
Enterprise applications & demonstration services
- Directed demonstration and functional support across Oracle ERP and EPM Cloud, Oracle E-Business Suite, JD Edwards, PeopleSoft, Siebel, Oracle Projects and financial services solutions.
- Led Oracle Financials, procurement and Oracle Projects support teams for North America and Latin America, coordinating functional readiness, availability, content and customer engagement support.
- Increased remote demonstration usage from 100 to 1,400 annually by expanding product coverage, promoting services and improving remote access; supported an Oracle sales organization exceeding $2 billion.
- Managed application administration and functional support teams responsible for environment availability, cloning, testing, integration and demonstration readiness.
Support performance & organizational leadership
- Created support KPIs covering customer satisfaction, resolution time and support workload; established problem-management practices to identify recurring issue patterns.
- Built geographically distributed technical organizations, including teams in Mexico, Romania and India.
- Managed global business-continuity activities for a distributed organization of more than 200 people and defined internal customer-support procedures.
- Delivered presentations at Oracle sales events across the Americas and trained consultants on application capabilities, demonstration strategy and complex customer engagements.
011996–2001February 1996–June 2001Oracle · Miami, FL
Advise, design & deliver
Sales Consulting and Oracle Applications Technology
Senior Manager of Sales Consulting and Oracle Applications TechnologySeptember 1998–June 2001
Principal Consultant and Senior Applied Technology Sales ConsultantFebruary 1996–September 1998
Combined Oracle Consulting Services delivery with customer-facing technology solution consulting, then led technical presales demonstrations of Oracle ERP applications for Latin America and coordinated presales resources across the Americas. Engaged CIOs and executive stakeholders on application architecture, solution strategies, customer requirements and competitive offerings. Delivery and solution-consulting work included workflow, self-service applications, data warehousing and OLAP.
- Led an Oracle Fast Forward Financial Suite rapid-installation project that reduced ERP implementation time from six months to 30 days.
- Held responsibility for a $2 million web-based HR workflow project for Motorola.
- Managed a $1 million Oracle HRMS and Payroll implementation for Mayer Electric in Alabama, integrated with JD Edwards OneWorld.
- Facilitated knowledge transfer and training for sales and technology consultants across Latin America.
- Presented and supported Oracle application technologies for reporting, workflow, e-commerce and application development.
1995–1996February 1995–February 1996KPMG Consulting · Miami, FL
Senior Consultant
Delivered financial systems and technology consulting for the Strategic Services Division in the United States and abroad.
- Implemented integrated Accounts Receivable, Accounts Payable and Payroll information systems, including data migration; the documented outcome reduced server and software-maintenance costs.
- Developed procedures describing how users would interact with financial information systems.
- Participated on a 60-person consulting team for a $5 million government project in Mexico City evaluating operational risk for the four largest Mexican banks.
Earlier experience
Before 1995
Before KPMG Consulting, held roles as System Technology Manager in manufacturing, Technical Support Engineer in software development consulting, and Customer Engineer at Hewlett-Packard. Work included evaluating enterprise systems, defining technology standards, planning distributed databases and network infrastructure, supporting telecommunications and customer systems, developing manufacturing applications and HR/payroll/accounting interfaces, and coordinating onsite and remote hardware and software support.
Capabilities
Leadership grounded in technical depth.
- Enterprise Technology Operations
- Oracle Fusion Cloud
- Global SaaS Operations
- Application Support & Service Delivery
- Integration Architecture
- Oracle Integration Cloud (OIC)
- VBCS Application Customization
- Process Cloud Workflows
- Customer Advisory
- Support KPIs & Customer Satisfaction
- Problem Management
- Incident & Escalation Management
- Operational Readiness
- Workflow Automation
- KPI Governance & Executive Reporting
- Global Team Leadership
Applied AI & automation
Current tools. Practical application.
Alongside my enterprise leadership experience, I build personal software projects exploring AI-assisted development, integration and controlled automation.
JobsAI MCP
A job-search intelligence system combining structured data, resume-grounded retrieval, matching and workflow automation. Built with PostgreSQL, Qdrant and MCP integrations.
Explore JobsAIHomebridge MCP
An integration connecting home-automation device state and controlled workflows with conversational tools, using authenticated access, allowlisted controls and read-back validation.
Explore Homebridge MCPEducation & professional development
Foundation and continued learning.
Master of Science, Computer Science
Andres Bello Catholic University
Bachelor of Science, Electronic Engineering
Simon Bolivar University
Oracle Cloud Infrastructure Foundations Certified Associate
Oracle
AWS Certified AI Practitioner
In Progress
Languages
English · Spanish · Portuguese
Location
Miami, Florida · US Citizen
Start a conversation
Enterprise applications.
Global operations. Meaningful change.
Director and Senior Director opportunities in technology operations, enterprise applications and service delivery.