Freddy Reyes

About

Director of Sales Demo Cloud Operations | Oracle | Leadership | Cloud Architecture & Infrastructure | Tri-lingual 🌐

Hi, I'm a dedicated technology leader with over 25 years of experience, specializing in Cloud Architecture & Infrastructure, Data Analytics, and Jira Project Management. As the Director of Sales Demo Cloud Operations at Oracle, I leverage my deep technical expertise to drive business growth and innovation across global and domestic markets.

💡 My extensive background includes Pre-Sales Support (IaaS/PaaS and SaaS), DevOps, Technology Integration, and Consulting. I hold an Oracle Cloud Infrastructure Professional Certification, showcasing my commitment to staying at the forefront of technology.

I'm passionate about driving transformational change and creating a lasting impact in the technology landscape. Feel free to connect with me to discuss opportunities, partnerships, or simply to exchange ideas!

Professional Experience

Director of Cloud Operations (Oracle Corporation)

May 2018 - Present Miami/Fort Lauderdale Area

As the leader of Sales Demo Cloud Operations, I manage a wide range of Oracle Cloud products, including SaaS, Autonomous databases, Analytics, FAW, Blockchain, Machine Learning, AI Simulators, IoT, Mobile, Chatbot, and Technology Integrations. My key responsibilities include the following:

Providing leadership to a global team (U.S., Mexico, and India) focused on creating complex Cloud and SaaS Integrations solutions, offering support to Pre-Sales Engineers, Customer Solutions Architects, and Partners worldwide.
Ensuring high availability of SaaS product life cycles, including provisioning, in-place upgrades, and backup/restore operations.
Managing DevOps lifecycle Cloud automation projects utilizing GitLab and other tools, such as Google Puppeteer, Python, Job Orchestrators, and Scripting Tools.
Overseeing the development of Cloud Operations Monitoring tools to optimize performance and efficiency.
Delivering Training Demoware tools for Sales Cloud onboarding, ensuring seamless integration and adoption.
Creating Business Models, KPIs, Analytics, Jira Project Management (scrum, structures, and dashboards), and Analysis to drive continuous improvement within the Oracle Cloud Operations Team.

Director of Sales Support Americas (Oracle Corporation)

Jun 2001 - May 2018 Miami/Fort Lauderdale Area

In my role overseeing Cloud Sales Support for the Americas, I have successfully managed a wide range of responsibilities, including:

Streamlining communications and information transfer between Pre-Sales Consulting and Customer Solutions Architect organizations to ensure seamless collaboration.
Serving as a guest speaker at various Sales Events throughout the Americas, including Las Vegas, Mexico, Argentina, and Brazil, representing Oracle's multi-billion-dollar Sales Operation.
Actively engaging with the sales organization to provide support and guidance in critical Sales Campaigns and high revenue generation opportunities, ensuring smooth customer demonstrations throughout the sales cycle.
Overseeing the Global Business Continuity Program, diligently maintaining robust and reliable processes to safeguard business operations.

Senior Sales Consulting Manager (Oracle Corporation)

Sep 1998 - Jun 2001 Miami/Fort Lauderdale Area

As the leader of LATAM PaaS for SaaS Pre-Sales Engineers and Solutions Architects teams, I have taken on several key responsibilities, including:

Participating in critical deals by engaging with C-Level executives to support regional sales deals in LATAM and EMEA, fostering strong relationships and driving sales growth.
Implementing and managing a regional Sales Support Data Center in Miami, Florida, overseeing servers, network, and communications infrastructure to ensure optimal performance.
Guiding the team in designing and implementing a fast implementation solution for Oracle's OnPrem ERP Apps. This innovative approach has reduced implementation time from 6 months to 30 days, enabling Oracle to offer a more competitive product at a fraction of the price.

Principal Consultant (Oracle Corporation)

Jan 1998 - Sep 1998 Miami/Fort Lauderdale Area

Worked as a consultant on several projects across the U.S. Southeast, implementing Oracle core technologies (Workflow, Integrations, Data Warehousing, and Analytics tools). I have implemented a US$2 million web-based workflow approval system for Motorola's HCM division. Also, I implemented a $1 million integration project between Oracle HCM and JD Edwards at Mayer Electric in Birmingham (Alabama).

Senior Sales Consultant (Oracle Corporation)

Feb 1996 - Jan 1998 Miami/Fort Lauderdale Area

A vital member of the pre-sales team, responsible for demoing Oracle ERP Apps extensibility products (New apps, Reporting, Middleware, APIs). Presented benefits of Oracle architecture versus the competition's products to potential customers by achieving technical "buy-in" from C-Level customers (CTO/CIO). Periodically organized seminars and delivered training for Pre-Sales Consultants using onsite and remote presentations to facilitate skills transfer of the latest Oracle Technology offerings.

Senior Consultant (KPMG)

Feb 1995 - Feb 1996 Miami/Fort Lauderdale Area

Worked on various SaaS functional and technical projects in the U.S. and the Americas. Implemented an integrated Financial and HCM system that included data migration and process documentation, enabling the company to save money on server and software maintenance. Acted as part of a 60-person consulting team in Mexico City for a $5 million government project analyzing and evaluating operational risk for the four largest Mexican banks.

Previous Experience

Previous experience includes roles: Senior Information Technology Manager at Metropolitan Bank, Information Technology Manager at a Food Manufacturing Company (MAVESA), Software Engineer at a Software Company (CKF Consulting), and Support Engineer at Hewlett Packard Enterprise.

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