Freddy Reyes

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Director of Sales Demo Cloud Operations at Oracle | Specialist in Cloud Architecture & Infrastructure | Tri-lingual Expertise

Freddy Reyes is an accomplished technology leader with over 25 years at the forefront of the industry. Specializing in Cloud Architecture and Infrastructure, Data Analytics, and Jira Project Management, Freddy's role as the Director of Sales Demo Cloud Operations at Oracle allows him to harmoniously meld deep technical insights with strategic business growth across both global and local markets.

Freddy's diverse professional journey includes pivotal roles in Pre-Sales Support (spanning IaaS/PaaS and SaaS), DevOps, Technology Integration, and Consulting. He has an Oracle Cloud Infrastructure Professional Certification and exemplifies his unwavering commitment to technological advancement.

Areas of Distinction: Leadership | Change Management | Cybersecurity | Quality Advancement | Agile Software Development | Mobile Platform Creation | Collaborative Initiatives | Enhancing Customer Service | Staff Mentorship & Retention

Signature Skills: Robust Management & Leadership | Certified Oracle Cloud Infrastructure Proficiency | Sales Engineering & Business Development Mastery | Profound Knowledge in Atlassian Jira | Mobile Development (especially iOS) | Mastery in Cloud Architecture (PaaS & SaaS) | Expertise in Issue Resolution | Seamless Implementation | Process Refinement | Dedicated Training & Mentorship | Fluent in English, Spanish, and Portuguese | Regional Growth Strategies | Proud US Citizen

Technical Prowess: Oracle's Product Suite (Databases & Analytics | SaaS Extensibility | Data Warehouse | PLSQL | SaaS Admin | Unix/Linux) | Cloud Platforms (Oracle OCI | Oracle SaaS Fusion | AWS) | PaaS Services (including Chatbot, ML, Blockchain, Route 53, EC2) | Mobile Development Tools (XCode | Swift) | Web Development Tools (HTML | JavaScript | Perl | Java | CGI | JNode | LAMP Stack) | IoT Innovations (Home Automation | Raspberry Pi | Alexa Skills | Apple HomeKit)

Passionate about catalyzing transformative technological shifts, Freddy welcomes connections to explore potential collaborations and partnerships or share insights and ideas.

Professional Experience

Director of Cloud Operations (Oracle Corporation)

May 2018 - Present Miami/Fort Lauderdale Area

In my current role as the leader of Sales Demo Cloud Operations at Oracle, I oversee a wide range of Oracle Cloud products and services, such as SaaS, Autonomous databases, Analytics, FAW, Blockchain, Machine Learning, AI Simulators, IoT, Mobile, Chatbot, and Technology Integrations. I have gained extensive experience in outbound product management, which includes: Leading a global team based in the U.S., Mexico, and India that creates complex Cloud and SaaS integration solutions, supporting Pre-Sales Engineers, Customer Solutions Architects, and Partners worldwide. Ensuring high availability of SaaS product life cycles, including provisioning, in-place upgrades, and backup/restore operations, which demonstrates my experience in building and shipping technical products. Managing DevOps lifecycle Cloud automation projects using GitLab and various tools like Google Puppeteer, Python, Job Orchestrators, and Scripting Tools, showcasing my expertise in developer operations and infrastructure management. Developing Cloud Operations Monitoring tools to optimize performance and efficiency, reflecting my experience in API management, big data, and computing. Delivering Training Demoware tools for Sales Cloud onboarding to ensure seamless integration and adoption, highlighting my ability to bring tech products to market and drive adoption. Creating Business Models, KPIs, and Analytics and implementing Jira Project Management (scrum, structures, and dashboards) to drive continuous improvement within the Oracle Cloud Operations Team, which demonstrates my skills in people management and technical leadership.

Director of Sales Support Americas (Oracle Corporation)

Jun 2001 - May 2018 Miami/Fort Lauderdale Area

In my role overseeing Cloud Sales Support for the Americas, I have successfully managed a wide range of responsibilities, including:

  • Streamlining communications and information transfer between Pre-Sales Consulting and Customer Solutions Architect organizations to ensure seamless collaboration.
  • Serving as a guest speaker at various Sales Events throughout the Americas, including Las Vegas, Mexico, Argentina, and Brazil, representing Oracle's multi-billion-dollar Sales Operation.
  • Actively engaging with the sales organization to provide support and guidance in critical Sales Campaigns and high revenue generation opportunities, ensuring smooth customer demonstrations throughout the sales cycle.
  • Overseeing the Global Business Continuity Program, diligently maintaining robust and reliable processes to safeguard business operations.

Senior Sales Consulting Manager (Oracle Corporation)

Sep 1998 - Jun 2001 Miami/Fort Lauderdale Area

As the leader of LATAM PaaS for SaaS Pre-Sales Engineers and Solutions Architects teams, I have taken on several key responsibilities, including:

  • Participating in critical deals by engaging with C-Level executives to support regional sales deals in LATAM and EMEA, fostering strong relationships and driving sales growth.
  • Implementing and managing a regional Sales Support Data Center in Miami, Florida, overseeing servers, network, and communications infrastructure to ensure optimal performance.
  • Guiding the team in designing and implementing a fast implementation solution for Oracle's OnPrem ERP Apps. This innovative approach has reduced implementation time from 6 months to 30 days, enabling Oracle to offer a more competitive product at a fraction of the price.

Principal Consultant (Oracle Corporation)

Jan 1998 - Sep 1998 Miami/Fort Lauderdale Area

As a consultant, I have contributed to numerous projects across the U.S. South, focusing on implementing Oracle core technologies such as Workflow, Integrations, Data Warehousing, and Analytics tools. Some notable accomplishments include:

  • Implementing a US$2 million web-based workflow approval system for Motorola's HCM division, streamlining the approval process and enhancing overall efficiency.
  • Successfully executing a $1 million integration project between Oracle HCM and JD Edwards at Mayer Electric in Birmingham, Alabama, optimizing their system performance and functionality.

Senior Sales Consultant (Oracle Corporation)

Feb 1996 - Jan 1998 Miami/Fort Lauderdale Area

As an integral part of the solutions pre-sales team, I have played a vital role in demonstrating Oracle ERP Apps extensibility products (New apps, Reporting, Middleware, APIs) to potential customers. My responsibilities have included: Effectively presenting the benefits of Oracle architecture compared to competitors' products, securing technical "buy-in" from C-Level customers (CTO/CIO) to drive sales growth. Periodically organizing seminars and delivering training for Pre-Sales Consultants through onsite and remote presentations, ensuring they are well-versed in the latest Oracle technology offerings and can effectively transfer their skills to drive business success.

Senior Consultant (KPMG)

Feb 1995 - Feb 1996 Miami/Fort Lauderdale Area

I have been involved in numerous SaaS functional and technical projects throughout the U.S. and the Americas, contributing my expertise to drive successful outcomes. Key accomplishments include:

  • Implementing an integrated Financial and HCM system involving data migration and process documentation allows the company to save on server and software maintenance costs.
  • Participating in a 60-person consulting team in Mexico City for a $5 million government project focused on analyzing and evaluating operational risk for the four largest Mexican banks, providing critical insights to support informed decision-making.

Previous Experience

Previous experience includes roles: Senior Information Technology Manager at Metropolitan Bank, Information Technology Manager at a Food Manufacturing Company (MAVESA), Software Engineer at a Software Company (CKF Consulting), and Support Engineer at Hewlett Packard Enterprise.