Freddy Reyes

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About

As a seasoned technology leader with over 25 years of experience, I bring a wealth of technical expertise and knowledge to the table. My background in Cloud Architecture & Infrastructure, Data Analytics, Jira Project Management, Pre-Sales Support (IaaS/PaaS and SaaS), DevOps, Technology Integration, and Consulting in Global and Domestic markets has prepared me to excel in any technological challenge.

I hold an Oracle Cloud Infrastructure Professional Certification and have a broad technical experience and background. My leadership skills are unparalleled, and I am an expert in Change Management, Cybersecurity, Quality Improvement, Agile Enterprise Software Development, Mobile Platform Development, and Collaborative Customer Service Improvement.

My staff development and retention skills are exceptional, and I take great pride in leading teams to success. I have a proven track record of driving projects to completion on time and under budget while delivering exceptional quality.

Overall, my passion for technology, combined with my vast experience and expertise, makes me an ideal candidate for any technology leadership role.

Professional Experience

Director of Cloud Operations (Oracle Corporation)

May 2018 - Present Miami/Fort Lauderdale Area

Responsible for Demo Cloud Operations across Oracle's Cloud products portfolio (SaaS-Fusion, Autonomous Database, Analytics, FAW, Blockchain, Machine Learning, A.I. Simulators, IoT, Mobile, Chatbot, and Integrations).

  • Manage a Global Team (located in the U.S., Mexico, and India) responsible for creating complex Cloud and SaaS Integrations solutions, supporting Pre-Sales Engineers, Technology Architects, and Partners globally.
  • Responsible for high availability SaaS product life cycle (provision, upgrade in place, and backup/restore).
  • Manage DevOps lifecycle Cloud automation projects with GitLab and other tools (Google Puppeteer, Python, Job Orchestrators, and Scripting Tools).
  • Manage projects for creating Cloud Operations Monitoring tools.
  • Provide Training Demoware tools for Sales Cloud onboarding.
  • Responsible for creating Business Modeling, KPIs, Analytics, Jira Project Management (scrum, structures, and dashboards), and Analysis to drive continuous improvement within Oracle Cloud Operations.Responsible for Demo Cloud Operations across Oracle's Cloud products portfolio (SaaS-Fusion, Autonomous Database, Analytics, FAW, Blockchain, Machine Learning, A.I. Simulators, IoT, Mobile, Chatbot, and Integrations). - Manage a Global Team (located in the U.S., Mexico, and India) responsible for creating complex Cloud and SaaS Integrations solutions, supporting Pre-Sales Engineers, Technology Architects, and Partners globally. - Responsible for high availability SaaS product life cycle (provision, upgrade in place, and backup/restore). - Manage DevOps lifecycle Cloud automation projects with GitLab and other tools (Google Puppeteer, Python, Job Orchestrators, and Scripting Tools). - Manage projects for creating Cloud Operations Monitoring tools. - Provide Training Demoware tools for Sales Cloud onboarding. - Responsible for creating Business Modeling, KPIs, Analytics, Jira Project Management (scrum, structures, and dashboards), and Analysis to drive continuous improvement within Oracle Cloud Operations.

Director of Sales Support Americas (Oracle Corporation)

Jun 2001 - May 2018 Miami/Fort Lauderdale Area

Responsible for Cloud Products Support for the Americas. Some responsibilities included:

  • Managed communications and transfer of information to Pre-Sales Consultants and Architect Organizations.
  • Guest speaker in different Sales Events in the Americas (Las Vegas, Mexico, Argentina & Brazil) and periodically met with the sales organization to support Oracle's multi-billion Sales Operation.
  • Supported critical Sales Campaigns and high revenue generation opportunities to ensure smooth customer demonstrations throughout the sales cycle.
  • Supervised daily operations of demo SaaS Cloud products.
  • Responsible for the Global Business Continuity Program.

Senior Sales Consulting Manager (Oracle Corporation)

Sep 1998 - Jun 2001 Miami/Fort Lauderdale Area

Managed Pre-Sales Engineers and Architects for the LATAM region.

  • Maintained involvement in various pre-sales activities globally by meeting with C-Level executives to support the regional teams.
  • Implemented and managed a regional Sales Support Data Center in Miami, Florida.
  • Designed and implemented a fast implementation solution for Oracle's OnPrem ERP Apps. As a result, implementation time went from 6 months to 30 days, enabling Oracle to offer a more competitive product for a fraction of the price.

Principal Consultant (Oracle Corporation)

Jan 1998 - Sep 1998 Miami/Fort Lauderdale Area

Worked as a consultant on several projects across the U.S. Southeast, implementing Oracle core technologies (Workflow, Integrations, Data Warehousing, and Analytics tools). I have implemented a US$2 million web-based workflow approval system for Motorola's HCM division. Also, I implemented a $1 million integration project between Oracle HCM and JD Edwards at Mayer Electric in Birmingham (Alabama).

Senior Sales Consultant (Oracle Corporation)

Feb 1996 - Jan 1998 Miami/Fort Lauderdale Area

A vital member of the pre-sales team, responsible for demoing Oracle ERP Apps extensibility products (New apps, Reporting, Middleware, APIs). Presented benefits of Oracle architecture versus the competition's products to potential customers by achieving technical "buy-in" from C-Level customers (CTO/CIO). Periodically organized seminars and delivered training for Pre-Sales Consultants using onsite and remote presentations to facilitate skills transfer of the latest Oracle Technology offerings.

Senior Consultant (KPMG)

Feb 1995 - Feb 1996 Miami/Fort Lauderdale Area

Worked on various SaaS functional and technical projects in the U.S. and the Americas. Implemented an integrated Financial and HCM system that included data migration and process documentation, enabling the company to save money on server and software maintenance. Acted as part of a 60-person consulting team in Mexico City for a $5 million government project analyzing and evaluating operational risk for the four largest Mexican banks.

Previous Experience

Previous experience includes roles: Senior Information Technology Manager at Metropolitan Bank, Information Technology Manager at a Food Manufacturing Company (MAVESA), Software Engineer at a Software Company (CKF Consulting), and Support Engineer at Hewlett Packard Enterprise.

References